Please wait the expected amount of time before contacting us if your order hasn't arrived. For example Royal Mail 48 is a 2-3 day service. Do not include the weekend in this estimate.
For FedEx, please use your tracking as a guide and if your order is not moving then please contact us for assistance if there is no further information available.
Orders are shipped Monday to Friday before 2pm. WE do not ship on Bank holidays or Royal Mail non service days. Please take this into account when ordering.
NOTE - If your order is placed after 2pm it may still be shipped if we have time before the postal collection
Yes, we ship globally with the exception of Canada, Norway, Russia and Ukraine
Shipping options for all other countries will be available at checkout
Please contact us within 7 days to initiate your return by email.
We do not accept returns on opened products
Refrigeration products are NOT eligible for return